Box24 Casino

[ceks79]

Ive never in my life been had an experince like this at Box24 Casino! Stupid a**holes I say!!

Here I deposit whenever I can, made 2 deposits and have been active for a few weeks(where my old favorite Rivals often goes first)
And now when I made my last deposit and lost it quickly I wrote a mail asking if I qualifies for a free bonus and I got this reply:

Account ceks79
Thank you for your recent email!
In order to review your account bonuses, please can you contact us on:
Phone Numbers

International: +44 (0) 2032838813
So that we may confirm your account details?

We look forward to hearing from you,
Kind Regards
Emma
[email protected]

I wrote back telling them I will not talk over the phone and think thats is to go too far when 99% of all online casinos handle communication with players through ordinary email and that Im more than happy to give them any kind of confirmation or documents needed through email. Also its not free to call the world by phone...

Then I went to bed and they called my twice in the middle of night on my cellphone, I have it on very low volume but I always wake up anyway and I refused to answer especially when its middle of the night. Im lucky my grilfriend was not home this night, I would be very embarresed to talk to an online casino with foreign language in the middle of the night in bed!

Well, this morning I checked my emails...nothing from Box24, triecd loginot my Box24 casino account...but when I got very surprized when I found my account locked! Just because I wrote them an email they locked my account. I haven´t even got ballistic yet, I was very nice to them in my two emails.

No Rival casino and no other casino I play at have thise kind of routines and if there is very very important to talk to a player they should atleast respect the local times and call daytime. A serious casino check it up where the player lives, that have to!

I thought you should know these guys (Box24 Casino) dont know what they do and they act very unproffessional!

And I dont want a casino stalking me on the phone in my real life...what if all casinos did that?, it would be a fulltime job answering the phone all days (and nights)

Well, Im quite happy they closed my account, then they probably will not call me in the middle of the night again....and Im happy I didnt have a withdrawal waiting when they just close accounts without no good reason...

:chainsaw

 

[laceysoft]

Re: Box24 Casino can go fu...themselves!

Oh my ceks79 that is not good you went through all that. Sorry to hear you had such issues and for them to lock you account, I know for me I would want to know why? Hope you can get it resolved.

 

[ceks79]

Re: Box24 Casino can go fu...themselves!


LOL, now my account is re-open and no mail about it being closed or re-open again, I just wrote a mail this moring and asked what is wrong with them. Maybe they tested me to confirm my account by closing it and see if there is a reaction from me which confirms the account is mine....LMAO!! WTF is this??? LOOL!!

Scary guys at Box24! Will I deposit more here...probably not!

 

[vixen777]

Ceks we have been allowing you to rant and speak your mind but please keep it clean ok, I have edited the title of this thread. I think that you should calm down some as well

 

[ceks79]

Its hard to calm down when I talk about Rival.. Rival makes me go bananas!

About Box24......Jessica, the manager have emailed me now and apologize for the response I got from one of their support reps. who had mixed my account with someone else and that their mistake make them look silly and she credited my account with a $50 loyalty bonus.

I forgive them and Ill continue to deposit when I can. End of story.

 

[judyb57]

Yes, free tends to calm us all down.

 

[CareyG]

Its hard to calm down when I talk about Rival.. Rival makes me go bananas!

About Box24......Jessica, the manager have emailed me now and apologize for the response I got from one of their support reps. who had mixed my account with someone else and that their mistake make them look silly and she credited my account with a $50 loyalty bonus.

I forgive them and Ill continue to deposit when I can. End of story.

​

 

[ceks79]

Still, I was right and they were wrong...as always. They handled their mistake well.

 

[vixen777]

I am glad your happy now I contacted a very good friend there and asked them to look into your troubles and he said they would be giving you a bonus for all the trouble that you had and they are very sorry.

 

[ceks79]

Ok, if you Vixen are involved I have to thank you. I was really chocked about the respons I got at first...a simple question made them close my account and call me twice after I failed to comply with their first scary mail were they asked me to call them to verify my account details...
And their apology felt like they really ment what they say and the free chip was very nice too.
I hope to be able to make a withdrawal here soon to see how fast they are when they have their own processor...at least I read it here somewhere.
Thanks again!

 

[judyb57]

Glad things worked out for you ceks. I must say one thing though, whenever you are dealing with customer support you must remember that the person on the other side is a human also. I know they are supposed to be the professional, but I also know from working customer service all my life that when the "customer" is p'ed off or upset they are sometimes impossible to please no matter what you say or do. If people would just stay calm and try and work things out, it would usually end much better.

You catch more bees with honey than you do with vinegar!