I've played yesterday on Lucky Emperor with the 10 free and I win 500 euro.When I've request a withdrawal they locked my account.I've recived this message :
As a representative of the Customer Loyalty Team I have happily looked into your inquiry.
We would like to inform you that your cashin and account has been blocked due to a breach of the Bonus Account Terms and Conditions of the casino. For more information please look under Bonus Account Terms and Conditions include >> Point 13
“The Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. ‘Irregular play’ includes but is not limited to any one or more of the following types of play:
1. Placing single bets equal to or in excess of 25% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met;
2. Using the double-up feature to increase bet values;
3. Even money bets on Sic Bo, Craps and Roulette”
I've played Mermaids Millions only,and I have meet the wagering requiered.Do you think that is fair to lock my account?Really I think that if I've had a withdrawal of 50 euro was no problem but for 500 euro they locked my account.
I do not recommend this casino.
As a representative of the Customer Loyalty Team I have happily looked into your inquiry.
We would like to inform you that your cashin and account has been blocked due to a breach of the Bonus Account Terms and Conditions of the casino. For more information please look under Bonus Account Terms and Conditions include >> Point 13
“The Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. ‘Irregular play’ includes but is not limited to any one or more of the following types of play:
1. Placing single bets equal to or in excess of 25% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met;
2. Using the double-up feature to increase bet values;
3. Even money bets on Sic Bo, Craps and Roulette”
I've played Mermaids Millions only,and I have meet the wagering requiered.Do you think that is fair to lock my account?Really I think that if I've had a withdrawal of 50 euro was no problem but for 500 euro they locked my account.
I do not recommend this casino.