Hello all players and moderators,
i didn`t knew what is the right forum to post this, but i hope it is ok here.
I want to talk about the fusion between the Casinoactiongroup with the Casinorewardsgroup and i hope i get many words from all the players.
I contacted the casinorewardsgroup after they eated the casinoactiongroupcasinos like Musichall, Nostalgia, Challenge, Golden Reef, Uk Casino Club...........
look what i had to hear if i contacted them to ask for a welcomebackbonus, and thats REALLY POOR. I am really disappointed. I don`t spend my money in the casinorewardscasinos. The badest group i`ve ever seen.
See yourself.
You are now chatting with Noemie.
Noemie: Welcome to the CR Helpdesk Live Chat service. How can I help you?
Henry Paschede: Hello Noemie. I have to talk to you about the fusion between Casinoaction and CasinoRewards. I have alot of accounts at Casinorewards and in most of the Casinoactiongroup. I played thousands of Euros in the Casinoactiongroup and was a member for years. Then, some day the casinoactiongroup left us alone without a word. I was soooo angry about that because i thought i am a welcomed player. Now you have the casinoactiongroupcasinos under your group and i and alot of players dont accept the changes.
1. You dont have instantpayments anymore.
2. You dont have low bets at slots like Carnival, Big Top, Hot Shot, Vinyl Countdown, and some other of the other slots dont have one cent per line bets anymore.
3. The chatsupport is not the same like in the past at the casinoactiongroup.
4. The players dont accept that the standed alone in the rain after depositing thousands of Euros or Dollars in the casinoactiongroup.
5. CasinoRewards counts to the badest Casinogroups in the net, the bonuses are a joke, the winnings are bad and there is mosten absolutely no fun while playing for hard earned cash. But we talk about my accounts or membership in the past casinoactiongroupcasinos and i make an offer. I get a absolutely free bonus in ALL my Casinoaction group casinos, Challenge, Nostalgia, Golden Reef and UK Casino Club, for left me alone with no words after i has shown that i am a good depositor in all the Casinoactiongroupcasinos. If this happens you have a good depositor in you group which deposits alot every month. Otherwise i have to leave and a good friend which depsoited much much more in the Casinoactiongroupcasinos too. After that i have to speak with the worldwide casinoplayerscommunity and make it public. Thats the offer I can make. And i hope you understand that we are all very angry and have NO reasons to come and deposit our hard earned cash in the casinorewardsgroup. I forgot, if i GET little free welcomebackbonuses in my accounts, i NEVER talk with other players in the comunity about it and it is a special agreement between us.
Henry Paschede: sorry
i know thats alot but i thought i type it before i come into the chat that you dont have to wait so long
Noemie: Unfortunately your previous loyalty points under the Casino Action Loyalty Program have been forfeited due to conditions associated with the takeover.
Noemie:
Noemie: However, you will immediately begin earning points through the Casino Rewards Loyalty Program as you start to wager!
Henry Paschede: I dont talk about loyalitypoints. Do i understand right? You dont want to make a step forward to the players?
Noemie: Please hold on
Noemie: i did not have the time to read it all
Henry Paschede: soooryyyy
Henry Paschede: please could you foward our chatlog to the management? Its easier for you i think.
Henry Paschede: if you dont have the time
Noemie: I am the supervisor
Noemie: Hold on
Henry Paschede: sorry Noemie
Henry Paschede: am quiet
Noemie: Can you please confirm one of your casino account number
Noemie: ?
Henry Paschede: just a second
Noemie: Sure
Henry Paschede: Nosrxxxxxxxxxx
Henry Paschede: another one Tgdrxxxxxxxxxx
Noemie: I can see that you already had accounts in casino rewards
Noemie: Since long time
Noemie: You took advantage of our offers
Noemie: Like the free play promotion with 500€
Noemie: And other first deposit bonuses
Noemie: I am sorry that you did not like the migration stuff
Noemie: And that you are not happy with the casino rewards system
Noemie: But please be sure that we do have loads of promotion
Noemie: And a dedicate customer service team
Henry Paschede: correct, but i dont meaned the casinos from CR. And in some i deposited but it was absolutely no fun and no chance. Thats the reason i was a depositor at the casinoactiongroup
Noemie: Available 24h/24, 7 days a week
Noemie: Ok
Noemie: Well the casino will stay the same
Henry Paschede: same as Noemie, but at the casinoactiongroup you had to wait only seconds, every daytime
Noemie: What do you mean?
Noemie: You had to wait only seconds for what?
Henry Paschede: sorry, for the chatservice
Henry Paschede: but today here it was okay to contact you
Henry Paschede:
Noemie: I apologize for the fact that you did not get an answer in an appropriate time frame last time
Henry Paschede: its ok
Noemie: We pride ourselves on taking great care of our players and always ensuring that their satisfaction levels are maintained and expectations exceeded.
Noemie:
Noemie: We are by no means out to disappoint our players, as this would naturally jeopardize our very livelihood as an ongoing business.
Noemie:
Henry Paschede: hm, dont know what to say. I understand that you try to give your best, but our experiences at the Casinoactiongroup are very good and it is hard to you to make it better. Hm, now i am confused. I tryed to make an offer but i gfeel nothing comes back.
Noemie: You are still eligible for most of our first deposit bonus
Noemie: Regarding the free one
Noemie: You already redeemed all of those
Henry Paschede: hm, ok, think there is no way. I would be happy if you had said you give me only one free chip in one of the casinoactiongroupcasinos, but nothing, and i talk the truth, i feel it very hard because i gave alot hard earned money and i feel like....
Noemie: I am sorry you feel that way
Noemie: But so I can't grant you any free bonus at this stage
Henry Paschede: ok, that was the one i needed to hear. In one hour it is to see for everybody at the worldwide casinoplayers community. I check my email every 5 minutes if i recieved another better word from you. Otherwise i have to start in one hours to make it public. This chat will be sent as a log to the comunity. Thanks. Bye
I think thats soooo pooor what they say and what they do...............or not.
I hope you are all understand or can feel how disappointed we are. How could it be that they dont make only a little step to us players? How could it be if they see that players deposited thousands of euros and never won alot, that they dont want to spend only a dime to welcome us back? I think that Casinorewardsgroup is like a band of robbers. Sorry for my hard words in the chat with Noemie and here at the forum friends, but that is not acceptable.
What do they think who they are? Since the laws or rules has changed for alot of players in the US the promotions are bader, the winnings are bader, there is no fun and the bonuspolitics are very harder.
I am from germany and around a week ago i saw that there is ......................dont know the right english word..............i mean i saw in the TV in germany that alot of casinogroups try to get there lost money BACK FROM EUROPEAN PLAYERS because of the changes in the rules for US players. They dont earn alot like in the past where all US players, or most of them, played in the worldwide casinos.
And now we have to pay for the changes. And groups like Casinorewards damage the good reputation of onlinegambling.
Sorry all for my hard words but i feeled to talk to other players worldwide about it because nothing is fair anymore. I wait for the day that the casinorewardsgroup get the last good internetcasinos like Grand Mondial or the other acceptable casinos which ones are not at the Casinorewardsgroup at this time. Then its time to make a boykott. (hope thats the right word)
Thats no joke friends, i think the casinorewardsgroup is like the mafia, and i recieved alot of letters from players and most of them say or feel the same.
Its the own choice of the players or gamblers, but i hope most of them stop to play and loosing their hard earned cash in these casinos of the casinorewardsgroup that they have to think about their politics and change them for us players. But i feel that will be a dream forever.
I hope you understand my broken english i am from germany but try my best and learning every day
Thanks for your time and understanding my frustration.
It is nice to hear some from other players about this, thank you all for that.
Best greetings to you all and happy gambling or good luck
Hank
i didn`t knew what is the right forum to post this, but i hope it is ok here.
I want to talk about the fusion between the Casinoactiongroup with the Casinorewardsgroup and i hope i get many words from all the players.
I contacted the casinorewardsgroup after they eated the casinoactiongroupcasinos like Musichall, Nostalgia, Challenge, Golden Reef, Uk Casino Club...........
look what i had to hear if i contacted them to ask for a welcomebackbonus, and thats REALLY POOR. I am really disappointed. I don`t spend my money in the casinorewardscasinos. The badest group i`ve ever seen.
See yourself.
You are now chatting with Noemie.
Noemie: Welcome to the CR Helpdesk Live Chat service. How can I help you?
Henry Paschede: Hello Noemie. I have to talk to you about the fusion between Casinoaction and CasinoRewards. I have alot of accounts at Casinorewards and in most of the Casinoactiongroup. I played thousands of Euros in the Casinoactiongroup and was a member for years. Then, some day the casinoactiongroup left us alone without a word. I was soooo angry about that because i thought i am a welcomed player. Now you have the casinoactiongroupcasinos under your group and i and alot of players dont accept the changes.
1. You dont have instantpayments anymore.
2. You dont have low bets at slots like Carnival, Big Top, Hot Shot, Vinyl Countdown, and some other of the other slots dont have one cent per line bets anymore.
3. The chatsupport is not the same like in the past at the casinoactiongroup.
4. The players dont accept that the standed alone in the rain after depositing thousands of Euros or Dollars in the casinoactiongroup.
5. CasinoRewards counts to the badest Casinogroups in the net, the bonuses are a joke, the winnings are bad and there is mosten absolutely no fun while playing for hard earned cash. But we talk about my accounts or membership in the past casinoactiongroupcasinos and i make an offer. I get a absolutely free bonus in ALL my Casinoaction group casinos, Challenge, Nostalgia, Golden Reef and UK Casino Club, for left me alone with no words after i has shown that i am a good depositor in all the Casinoactiongroupcasinos. If this happens you have a good depositor in you group which deposits alot every month. Otherwise i have to leave and a good friend which depsoited much much more in the Casinoactiongroupcasinos too. After that i have to speak with the worldwide casinoplayerscommunity and make it public. Thats the offer I can make. And i hope you understand that we are all very angry and have NO reasons to come and deposit our hard earned cash in the casinorewardsgroup. I forgot, if i GET little free welcomebackbonuses in my accounts, i NEVER talk with other players in the comunity about it and it is a special agreement between us.
Henry Paschede: sorry
i know thats alot but i thought i type it before i come into the chat that you dont have to wait so long Noemie: Unfortunately your previous loyalty points under the Casino Action Loyalty Program have been forfeited due to conditions associated with the takeover.
Noemie:
Noemie: However, you will immediately begin earning points through the Casino Rewards Loyalty Program as you start to wager!
Henry Paschede: I dont talk about loyalitypoints. Do i understand right? You dont want to make a step forward to the players?
Noemie: Please hold on
Noemie: i did not have the time to read it all
Henry Paschede: soooryyyy
Henry Paschede: please could you foward our chatlog to the management? Its easier for you i think.
Henry Paschede: if you dont have the time
Noemie: I am the supervisor
Noemie: Hold on
Henry Paschede: sorry Noemie
Henry Paschede: am quiet
Noemie: Can you please confirm one of your casino account number
Noemie: ?
Henry Paschede: just a second
Noemie: Sure
Henry Paschede: Nosrxxxxxxxxxx
Henry Paschede: another one Tgdrxxxxxxxxxx
Noemie: I can see that you already had accounts in casino rewards
Noemie: Since long time
Noemie: You took advantage of our offers
Noemie: Like the free play promotion with 500€
Noemie: And other first deposit bonuses
Noemie: I am sorry that you did not like the migration stuff
Noemie: And that you are not happy with the casino rewards system
Noemie: But please be sure that we do have loads of promotion
Noemie: And a dedicate customer service team
Henry Paschede: correct, but i dont meaned the casinos from CR. And in some i deposited but it was absolutely no fun and no chance. Thats the reason i was a depositor at the casinoactiongroup
Noemie: Available 24h/24, 7 days a week
Noemie: Ok
Noemie: Well the casino will stay the same
Henry Paschede: same as Noemie, but at the casinoactiongroup you had to wait only seconds, every daytime
Noemie: What do you mean?
Noemie: You had to wait only seconds for what?
Henry Paschede: sorry, for the chatservice
Henry Paschede: but today here it was okay to contact you
Henry Paschede:
Noemie: I apologize for the fact that you did not get an answer in an appropriate time frame last time
Henry Paschede: its ok
Noemie: We pride ourselves on taking great care of our players and always ensuring that their satisfaction levels are maintained and expectations exceeded.
Noemie:
Noemie: We are by no means out to disappoint our players, as this would naturally jeopardize our very livelihood as an ongoing business.
Noemie:
Henry Paschede: hm, dont know what to say. I understand that you try to give your best, but our experiences at the Casinoactiongroup are very good and it is hard to you to make it better. Hm, now i am confused. I tryed to make an offer but i gfeel nothing comes back.
Noemie: You are still eligible for most of our first deposit bonus
Noemie: Regarding the free one
Noemie: You already redeemed all of those
Henry Paschede: hm, ok, think there is no way. I would be happy if you had said you give me only one free chip in one of the casinoactiongroupcasinos, but nothing, and i talk the truth, i feel it very hard because i gave alot hard earned money and i feel like....
Noemie: I am sorry you feel that way
Noemie: But so I can't grant you any free bonus at this stage
Henry Paschede: ok, that was the one i needed to hear. In one hour it is to see for everybody at the worldwide casinoplayers community. I check my email every 5 minutes if i recieved another better word from you. Otherwise i have to start in one hours to make it public. This chat will be sent as a log to the comunity. Thanks. Bye
I think thats soooo pooor what they say and what they do...............or not.
I hope you are all understand or can feel how disappointed we are. How could it be that they dont make only a little step to us players? How could it be if they see that players deposited thousands of euros and never won alot, that they dont want to spend only a dime to welcome us back? I think that Casinorewardsgroup is like a band of robbers. Sorry for my hard words in the chat with Noemie and here at the forum friends, but that is not acceptable.
What do they think who they are? Since the laws or rules has changed for alot of players in the US the promotions are bader, the winnings are bader, there is no fun and the bonuspolitics are very harder.
I am from germany and around a week ago i saw that there is ......................dont know the right english word..............i mean i saw in the TV in germany that alot of casinogroups try to get there lost money BACK FROM EUROPEAN PLAYERS because of the changes in the rules for US players. They dont earn alot like in the past where all US players, or most of them, played in the worldwide casinos.
And now we have to pay for the changes. And groups like Casinorewards damage the good reputation of onlinegambling.
Sorry all for my hard words but i feeled to talk to other players worldwide about it because nothing is fair anymore. I wait for the day that the casinorewardsgroup get the last good internetcasinos like Grand Mondial or the other acceptable casinos which ones are not at the Casinorewardsgroup at this time. Then its time to make a boykott.
(hope thats the right word)Thats no joke friends, i think the casinorewardsgroup is like the mafia, and i recieved alot of letters from players and most of them say or feel the same.
Its the own choice of the players or gamblers, but i hope most of them stop to play and loosing their hard earned cash in these casinos of the casinorewardsgroup that they have to think about their politics and change them for us players. But i feel that will be a dream forever.
I hope you understand my broken english
i am from germany but try my best and learning every day Thanks for your time and understanding my frustration.
It is nice to hear some from other players about this, thank you all for that.
Best greetings to you all and happy gambling or good luck
Hank
