This is my first post. I had hoped it would be a great review of All Slots Casino.
My hubby and I were switched when Royal Joker had to cut us loose last week.
We loved playing at Royal Joker Casino.
When we won our money was
transferred usually within 4 days.
Not bad and always, always no problems.
When we emailed them we almost always had a response with a solution within the hour. Incredible.
The level of customer service was very very good.
There never was a mention we were VIP Players but they always treated us as such.
Now, last week we are switched to All Slots Casino.
From the beginning, we had questions.
We emailed them and it took over 3 days to get a response.
Knowing the change was a big deal and they must have been inundated, and we assumed there would be delays, this was acceptable and certainly understandable.
However, when we had a withdrawal on May 28th, the banking page was unclear about HOW the withdrawal was handled.
It states that the withdrawal may be wire transfer or check.
That is fine, but eventually they should let you know whiich one.
Again realizing they are busy, we let it go.
On May 31, 2010 we received an email as follows:
(I Have omitted our names and also the manager's name)
It's great to see you. As the VIP Manager, I'd like to take this opportunity to personally welcome you to All Slots USA!
Your VIP status at All Slots USA brings you the highest rewards and benefits for your gaming. We've got double loyalty points, regular bonus boosters, and a cash-back reward up to $1,000 each month for all your deposits.
Of course, this is in addition to the exclusive promotions and special gifts that you can expect for your activity. Be sure to check out the full line-up at the link below:
If you'd like to reach us, just send an email to our dedicated VIP support team at or call us toll-free at 1-866-864-2505. We are standing by 24/7 waiting to assist you.
Looking forward to hearing from you soon,
Finally we said someone is going to look after our account.
We decided to ask a few simple basic questions because it is a new casino and we like to know deposit/withdrawal/basic operations and we
emailed our "VIP MANAGER".
We asked about our withdrawal.
We received an email back from another manager stating
that due to techincal issues they could not check on our
withdrawal and we would be contacted in 48 hours.
In another email to our "VIP Manager" (who never answered us)
we asked them if after two days they were able to tell us;
1. How we would receive our winnings.
2. How long it would take.
These are the TWO SEPARATE EMAIL responses we got:
1. Your winnings have been processed and will take 10 days to reach your bank.
2. Your winnings have been processed on (wrong date) and will take 15 days to reach your bank.
Did they change their timeframe in the same day or just our withdrawal? Confusing.
The other questions (just a few simple ones) were never addressed.
Their promos were sketchy too and not really understandable.
For example at RJC we got bonuses back each Mon and Wed.
It was something we always enjoyed seeing money in our account.
we never had to ask and we never had to email them for this.
We gambled quite a bit over the weekend at ASC and the only thing we got
were our loyalty points yesterday.
However we realize they are not RJC and may not be giving weekly bonuses.
But for the amount we gambled, we were expecting some token gesture. Perhaps as they state a "bonus booster" or one of their "VIP Gifts"?
If we are indeed VIP PLAYERS they really need to step up the customer service. Although we are not asking them to hold our hands, here's some advice...BULLET each question players ask and ANSWER it.
It makes your players feel someone is in control taking your questions seriously.
Just don't answer the ones you want to.
You may be busy but you had a casino before
this switch so there must be some format you follow.
We do hope they resolve their issues and the glitches and email responses are stepped up in the weeks to come.
We will give them another try as we do love Microgaming the best.
That's just our opinion.
Good Luck to you all!
Lula and Larry
My hubby and I were switched when Royal Joker had to cut us loose last week.
We loved playing at Royal Joker Casino.
When we won our money was
transferred usually within 4 days.
Not bad and always, always no problems.
When we emailed them we almost always had a response with a solution within the hour. Incredible.
The level of customer service was very very good.
There never was a mention we were VIP Players but they always treated us as such.
Now, last week we are switched to All Slots Casino.
From the beginning, we had questions.
We emailed them and it took over 3 days to get a response.
Knowing the change was a big deal and they must have been inundated, and we assumed there would be delays, this was acceptable and certainly understandable.
However, when we had a withdrawal on May 28th, the banking page was unclear about HOW the withdrawal was handled.
It states that the withdrawal may be wire transfer or check.
That is fine, but eventually they should let you know whiich one.
Again realizing they are busy, we let it go.
On May 31, 2010 we received an email as follows:
(I Have omitted our names and also the manager's name)
It's great to see you. As the VIP Manager, I'd like to take this opportunity to personally welcome you to All Slots USA!
Your VIP status at All Slots USA brings you the highest rewards and benefits for your gaming. We've got double loyalty points, regular bonus boosters, and a cash-back reward up to $1,000 each month for all your deposits.
Of course, this is in addition to the exclusive promotions and special gifts that you can expect for your activity. Be sure to check out the full line-up at the link below:
If you'd like to reach us, just send an email to our dedicated VIP support team at or call us toll-free at 1-866-864-2505. We are standing by 24/7 waiting to assist you.
Looking forward to hearing from you soon,
Finally we said someone is going to look after our account.
We decided to ask a few simple basic questions because it is a new casino and we like to know deposit/withdrawal/basic operations and we
emailed our "VIP MANAGER".
We asked about our withdrawal.
We received an email back from another manager stating
that due to techincal issues they could not check on our
withdrawal and we would be contacted in 48 hours.
In another email to our "VIP Manager" (who never answered us)
we asked them if after two days they were able to tell us;
1. How we would receive our winnings.
2. How long it would take.
These are the TWO SEPARATE EMAIL responses we got:
1. Your winnings have been processed and will take 10 days to reach your bank.
2. Your winnings have been processed on (wrong date) and will take 15 days to reach your bank.
Did they change their timeframe in the same day or just our withdrawal? Confusing.
The other questions (just a few simple ones) were never addressed.
Their promos were sketchy too and not really understandable.
For example at RJC we got bonuses back each Mon and Wed.
It was something we always enjoyed seeing money in our account.
we never had to ask and we never had to email them for this.
We gambled quite a bit over the weekend at ASC and the only thing we got
were our loyalty points yesterday.
However we realize they are not RJC and may not be giving weekly bonuses.
But for the amount we gambled, we were expecting some token gesture. Perhaps as they state a "bonus booster" or one of their "VIP Gifts"?
If we are indeed VIP PLAYERS they really need to step up the customer service. Although we are not asking them to hold our hands, here's some advice...BULLET each question players ask and ANSWER it.
It makes your players feel someone is in control taking your questions seriously.
Just don't answer the ones you want to.
You may be busy but you had a casino before
this switch so there must be some format you follow.
We do hope they resolve their issues and the glitches and email responses are stepped up in the weeks to come.
We will give them another try as we do love Microgaming the best.
That's just our opinion.
Good Luck to you all!
Lula and Larry
