I emailed RV support and they sent me the following:
Thank you for contacting the Support Desk.
Because our US software have been renovated, For this reason you are not longer available to re install the casino software from official website site
To ensure that you are accessing the correct USA casino software, please do the following:
Uninstall your casino software.
Next look on your Desktop for the My Computer Icon.
Double click this and the open your C: / Drive
Next look for a folder called
Microgaming
Open the folder and look for another folder called Casino, if you see this, please delete this folder.
Next you will need to download and install the following version:
http://www.fortuneroom.eu/download.casino?isus=true
or
After you have downloaded and installed the casinos, please clear your browser cache:
Open Internet Explorer and on the top click on TOOLS and then INTERNET OPTIONS
In the box that shows, delete cookies and then temporary Internet files; please insure that you check the box that says DELETE ALL OFFLINE CONTENT.
Now you can log in with the following information. You will be able to use your account log ins on Fortune Room.
Please contact us again, should you have any further queries.
I thank you for your time and patience in this regard.
Kind regards
Tanya
Casino Desk