Last night I made a deposit at one of the Micro Casinos that is supported here at the Streak. I was talking to Live Chat because I was reading the promotions which stated that I was elgible for a 50% first deposit bonus. As I was waiting for live chat to help me I noticed that the bonus was for Flash Casino only so I was not elgible. I stated that to the person at Live Chat and apoligized for my confusion. He then told me that I was elgible for a 100% first deposit bonus and that I would be credited within 2 hours. When I logged in this afternoon it was not credited so I contacted Live Support again in which they told me that I was not eligible afterall because I did not make the deposit within the time frame?? Please note that I talked to Live Chat after I had made the deposit. I am not here to make a stink nor protest or even mention the casino but I would just like to say that when someone tells you that you are elgible for the bonus then it should be credited. It just makes poor business sense. Thoughts anyone?
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- Thread starter lkvikings
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MotelPrisoner
Lifetime Streaker
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- Feb 25, 2008
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Yeah, once she gave you a time frame to expect that bonus would show in your acct; that's the line for me. They should have honored it regardless.
Update: Just wanted to let you know that I received a Newsletter late yesterday that stated all new players received a 100% match, so I contacted customer support again by E-mail. I received an E-mail back from them today saying that they were sorry for the inconvience and that I was credited with my bonus - which I thought was awesome. It just goes to show us that the Streak does support good casinos. - thanks for all that gave their thoughts.
