A
ALuckyDuck
Guest
A response that somebody got from Poker Stars support posted at 2+2.
Thank you for your email regarding the AVG warning about the swizzlor
virus threat.
Please note that this is a false alarm introduced by a recent update to
the AVG virus definition file. There is no virus in the PokerStars
update, which we have confirmed through the use of alternate scanners
from McAfee and Symantec.
It is perfectly safe to click on the "Ignore" option and accept the
update from PokerStars. However, should you get an update error, please
disable your AVG software in order to launch your PokerStars program.
Should you be unable to use the "Ignore" option to complete the
PokerStars update, you may launch PokerStars temporarily by skipping the
update process. To do so:
1) Right click on your desktop
2) Choose "New -> Shortcut"
3) Browse your computer to locate "PokerStars.EXE".
It will be accompanied by the familiar red, black and orange icon, and
may not have ".EXE" at the end of it depending on how your computer is
set up. It is likely be in one of these directories (folders):
C:\Program Files\PokerStars\
C:\Program Files\PokerStars.NET\
4) Give the shortcut a name, and click "OK".
This new shortcut will skip the update process and should allow you to
log on without complaint from AVG. If this fails, you will probably need
to disable AVG temporarily in order to run PokerStars.
To disable AVG in order to run PokerStars, you need to turn off the
"Resident Shield" portion of the program. To do this, open the AVG
control center, and in the section where it says "Security Status",
right click on "Resident Shield" and choose "Properties". Uncheck the
checkbox for "Turn on AVG Resident Shield protection" and click OK. You
can now launch PokerStars (and should re-launch Resident Shield as soon
as you do so, for maximum virus protection).
Please note that either option (bypassing the update, or temporarily
disabling the virus scanner) should only be used temporarily, until AVG
corrects the virus definition file. PokerStars updates are required,
and virus protection is too vital to be disabled for any length of time.
At the moment we are trying to contact the AVG team at Grisoft as
quickly as possible in order to ask them to resolve this issue. We
apologize for the inconvenience this might cause.
Please note that this is not an unusual happening. All virus makers
occasionally put out virus definitions that cause false hits, sometimes
rather in high profile, such as this recent high profile occurrence
involving Adobe.
Regards,
Juan
PokerStars Support Team
Above is a statement from a PokerStars support team. take note that I am not promoting anything in here. I just share this for those who are playing PokerStars who were having the same issue. Thank you.
Thank you for your email regarding the AVG warning about the swizzlor
virus threat.
Please note that this is a false alarm introduced by a recent update to
the AVG virus definition file. There is no virus in the PokerStars
update, which we have confirmed through the use of alternate scanners
from McAfee and Symantec.
It is perfectly safe to click on the "Ignore" option and accept the
update from PokerStars. However, should you get an update error, please
disable your AVG software in order to launch your PokerStars program.
Should you be unable to use the "Ignore" option to complete the
PokerStars update, you may launch PokerStars temporarily by skipping the
update process. To do so:
1) Right click on your desktop
2) Choose "New -> Shortcut"
3) Browse your computer to locate "PokerStars.EXE".
It will be accompanied by the familiar red, black and orange icon, and
may not have ".EXE" at the end of it depending on how your computer is
set up. It is likely be in one of these directories (folders):
C:\Program Files\PokerStars\
C:\Program Files\PokerStars.NET\
4) Give the shortcut a name, and click "OK".
This new shortcut will skip the update process and should allow you to
log on without complaint from AVG. If this fails, you will probably need
to disable AVG temporarily in order to run PokerStars.
To disable AVG in order to run PokerStars, you need to turn off the
"Resident Shield" portion of the program. To do this, open the AVG
control center, and in the section where it says "Security Status",
right click on "Resident Shield" and choose "Properties". Uncheck the
checkbox for "Turn on AVG Resident Shield protection" and click OK. You
can now launch PokerStars (and should re-launch Resident Shield as soon
as you do so, for maximum virus protection).
Please note that either option (bypassing the update, or temporarily
disabling the virus scanner) should only be used temporarily, until AVG
corrects the virus definition file. PokerStars updates are required,
and virus protection is too vital to be disabled for any length of time.
At the moment we are trying to contact the AVG team at Grisoft as
quickly as possible in order to ask them to resolve this issue. We
apologize for the inconvenience this might cause.
Please note that this is not an unusual happening. All virus makers
occasionally put out virus definitions that cause false hits, sometimes
rather in high profile, such as this recent high profile occurrence
involving Adobe.
Regards,
Juan
PokerStars Support Team
Above is a statement from a PokerStars support team. take note that I am not promoting anything in here. I just share this for those who are playing PokerStars who were having the same issue. Thank you.
